Views:

This is applicable for the following agents: 

  • Endpoint Basecamp
  • Endpoint Sensor
  • Standard Endpoint Protection
  • Server & Workload Protection
TrendAI Vision One Endpoint Security Remote Support Diagnostic Package Collection
Description Enabling this setting can allow Technical Support to collect information that can be used to resolve issues with the Security Agent
Data Collected
  • Agent identifier
  • IP address
  • MAC address
  • Hostname
  • Filename/path
  • Username/User account
  • Access URL Info
  • Network group name
  • Device information
  • CPU Info
  • Memory info
  • Process name/path/info
  • Disk Info
  • OS version/distribution
  • Registry Hive
  • Domain/Network info
Console Location

Administration > Support Settings > Trend Micro remote support