The maintenance is scheduled to begin on May 16, 2024, and is set to be completed by June 15, 2024.
Deployment Schedule and Scope
Similar to the deployment in the ANZ site, we will split the changes into two batches for the remaining sites to reduce deployment risk:
| Site | Batch 1 | Batch 2 | ||
|---|---|---|---|---|
| Date | Time | Date | Time | |
| SG | May 16, 2024 | 09:30 - 18:00 GMT+08:00 | May 18, 2024 | 09:30 - 18:00 GMT+08:00 |
| EU, IN | May 23, 2024 | 09:30 - 18:00 GMT+08:00 | May 25, 2024 | 09:30 - 18:00 GMT+08:00 |
| US, UAE | May 30, 2024 | 09:30 - 18:00 GMT+08:00 | June 1, 2024 | 09:30 - 18:00 GMT+08:00 |
| JP | June 13, 2024 | 09:30 - 18:00 GMT+08:00 | June 15, 2024 | 09:30 - 18:00 GMT+08:00 |
Service downtime
There will be no impact on the customers' mail traffic, scanning or other functionalities.
Customer Impact
During the maintenance, there will be minimal temporary downtime (less than one minute) on the Trend Micro Email Security Management Console and End User Console (EUC).