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If you encounter an error while upgrading your Deep Security Agent to version 20.0.0-5394, the error message may indicate a connection issue with the server. After reviewing your case, we found that there is a known issue with Deep Security Agent upgrade failure due to a missing Azure plugin. We recommend checking if the missing plugin is causing the issue.

If the issue persists, please follow the steps below:

  1. Uninstall the Deep Security Agent from the affected computer.
  2. Reboot the computer.
  3. Download the latest Deep Security Agent installer from the Deep Security Manager console.
  4. Install the Deep Security Agent on the affected computer.

If the issue still persists after following the above steps, please let us know, and we will be happy to assist you further.

For more information on this issue, please refer to the Business Success Portal article on Deep Security Agent upgrade failure due to missing Azure plugin.