To force reset the DSA:
- Boot the machine into Safe Mode.
- Set the following services to start manually:
- Trend Micro Deep Security Agent
- Trend Micro Solution Platform
- Disable the Self-Protection of DSA by setting the value of the following registry key hive to "0"
Hkey_Local_Machine\Software\TrendMicro\Deep Security Agent\Self Protect=0
- Search for the following files within the %programdata%\Trend Micro\Deep Security Agent folder and its subfolders. Rename all occurrences of these files or move them from their current location:
- config.bin
- ds_agent.config
- Boot the machine in Normal Mode.
- Start the Trend Micro Deep Security Agent service.
- Run the following command to reset the agent:
dsa_control.exe -r
Optionally, you can uninstall the DSA using the Control Panel's Add/Remove Programs option. If the process fails please uninstall using the steps detailed on this KB article:Manually uninstalling Deep Security Agent, Relay, and Notifier from Windows.