Procedure:

1. Log in to the SMS from a client.
2. On the SMS Menu bar, navigate to Tools > Diagnostics. The SMS Diagnostic Toolkit (Log Utils) window opens.
3. In the dialog box, select the Log Utils tab
4. In the Log Utils tab, select the Create Logs Zip File… button
5. In the resulting Save window, navigate to where you wish to save the diagnostic file.
6. Attach the resulting ZIP file to your case.