The SA is not showing in the Security Server console and its GUID field is blank.

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To check if the GUID field is blank, right-click on the Security Agent icon in the system tray and click on Component Versions.

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To resolve the issue, do the following:

1. Open the Registry Editor:
   • Press Win + R, type regedit, and press Enter
2. Navigate to the Registry Key:
   • Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\.
   • Right-click on TMSecurityService and select Delete.

     

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3. Update the SA and wait for a few minutes for the GUID to be generated correctly.
4. Verify the GUID Field is filled and check if the agent is showing in the Security Server Console.