Frequently Asked Questions

• What exactly happens after the EOL date?

  After the EOL date of June 30, 2025, support services for Apex One as a Service Endpoint Sensor will no longer be officially available. This also means that TrendAI™ will no longer develop hot fixes or patches for this.

• Apex One Endpoint Sensor works just fine in our environment. What are the benefits of upgrading to SecOps Endpoint Sensor?

  SecOps Endpoint Sensor is the succeeding version of Apex One Endpoint Sensor which is tightly integrated with TrendAI Vision One™. Customers are encouraged to upgrade their existing Apex One Endpoint Sensor to SecOps Endpoint Sensor to take advantage of its advanced features.

  Comparison between Apex One Endpoint Sensor (SaaS) and SecOps Endpoint Sensor article provides a comparison between Apex One Endpoint Sensor and SecOps Endpoint Sensor.

• How do I know which endpoint sensor am I using?

  Endpoint sensors enabled through Apex One as a Service web console Policy Settings are using Apex One Endpoint Sensor.

  

  

  SecOps Endpoint Sensors are deployed through TrendAI Vision One™ console.

• How do I upgrade my Apex One Endpoint Sensor to SecOps Endpoint Sensor?

  Please refer to Upgrading TrendAI™ Apex One Endpoint Sensor to SecOps Endpoint Sensor article for upgrade instructions.

For support assistance, please contact TrendAI™ Technical Support.