Views:

Objectives:

  • In order to allow users to customize target table in ServiceNow, in the ServiceNow Ticketing System Integration, ServiceNow table option will be unlocked in the default Trend Vision One Case Management profile.

    Original:

    Module state

    New:

    Module state

    This feature requires users to update Trend Vision One connector to version 2.2.0 or above (ServiceNow Store).

  • For customers who have allowed Case Management to send tickets to ServiceNow in Case Management app, and need the tickets in ServiceNow Incidents table, make profile changes by selecting Incidents in ServiceNow table in Trend Vision One Case Management profile after accessing Third Party Integration > Trend Vision One for ServiceNow Ticketing System.

    Module state

     

     

Deployment Schedule:

  • AU Site:
    • Start Date/Time: 2024-12-9 10:00:00
    • End Date/Time: 2024-12-9 14:00:00
    • Time Zone: GMT +8
  • US Site:
    • Start Date/Time: 2024-12-9 14:00:00
    • End Date/Time: 2024-12-9 18:00:00
    • Time Zone: GMT +8
  • EU Site:
    • Start Date/Time: 2024-12-10 10:00:00
    • End Date/Time: 2024-12-10 14:00:00
    • Time Zone: GMT +8
  • SG/IN Site:
    • Start Date/Time: 2024-12-10 14:00:00
    • End Date/Time: 2024-12-10 18:00:00
    • Time Zone: GMT +8
  • JP/MEA Site:
    • Start Date/Time: 2024-12-11 10:00:00
    • End Date/Time: 2024-12-11 14:00:00
    • Time Zone: GMT +8
Keywords: trend vision, servicenow ticketing system, trend vision onetm, servicenow ticketing system integration, synchronization, servicenow table, case management profile