Issue Description

Certain data appears to be unavailable in multiple Trend Vision One services.

Trend Vision One Apps/Services Impacted

• Bigtable - Recovered
• ASRM - Recovered
• Service Gateway - Recovered
• Sandbox as a Service - Recovered
• Trend Micro Cloud App Security - No Impact
• Detection Model Management - Recovered
• Search - No Impact
• Response - No Impact
• TPI - No Impact
• CAM - No Impact
• Mobile Security - Recovered
• Case Management - No Impact
• Report App - Recovered
• Network Inventory - Recovered
   

  Manual remediation is required. For information, refer to this section:Manually recovering Network Inventory and Virtual Network Sensor

   
• Foundation IAM - Recovered
• Trend Micro Apex One as a Service - No Impact
• Trend Micro Apex Central On-Premises - No Impact
• Trend Cloud One - Endpoint & Workload Security - No Impact
• Trend Micro Deep Security - No Impact
• TippingPoint Security Management System - No Impact
• API Keys - No Impact
• Endpoint Inventory (XES backend) - No Impact
• Endpoint Policies - No Impact
• Attack Surface Risk Management - No Impact
• Managed Services - Recovered
• Observed Attack Techniques - Recovered
• Threat Intelligence - Recovered
• Workbench - Recovered
• Email Asset Inventory - No Impact
• File Security SDK & Virtual Compliance - No Impact
• File Security Storage - No Impact
• XDR for Cloud - CloudTrail - No Impact
• Credit - No Impact
• Zero Trust Secure Access - Internet Access - No Impact
• Security Playbooks - Recovered
• Cloud Response Backend Service - No Impact
• Search Datalake - Recovered
• Customer Overview - No Impact
• DVAS - Recovered
• Endpoint Inventory - No Impact
• Cloud Posture - Recovered
• Trend Micro Email Security - No Impact
• V1CS - No Impact

Regions Impacted

• US

Manually recovering Network Inventory and Virtual Network Sensor

Below are the steps to manually recover Network Inventory and Virtual Network Sensor.

To recover Network Inventory manually, do the following:

1. Log in Trend Vision One.
2. Go to NETWORK SECURITY > Network Inventory.
3. Click Deep Discovery Inspector.
4. Click Connect Appliance.

   

5. From the dropdown, select Deployed Deep Discovery Inspector, and then selec the version of your Deep Discovery Inspector.
6. If your Deployed Deep Discovery Inspector version is 6.7 or later, select the Connection Method.

   

7. Provide the IP Address of Deployed Deep Discovery Inspector and click Go.

   

   

8. Login to your Deployed Deep Discovery Inspector and click Continue.

   

   

9. Wait for the onboarding process.
10. If you enabled Network Sensor before, make to sure to enable it again.

To recover the Virtual Network Sensor manually, do the steps below:

1. Log in your VNS console by using admin account.

   

2. Use the “enable” command followed by the “register” command.
3. Wait for the onboarding process.

   

4. If you enabled Send to Sandbox before, make sure to enable it again.

This article will continue to be updated with important customer information regarding potential impact and manual remediation steps (if needed).

Current service status can be viewed at: https://status.trendmicro.com.