Symptoms of Hung Distributions

• Distribution Queue Delays: Packages remain in the distribution queue longer than expected without progress

Troubleshooting Steps

1. Attempt to Stop Distribution

• Navigate to the Distribution Queue for the affected device in the SMS client.
• Locate the package that is currently queued at the top of the list of distributions with a queued status.
• Select the distribution and click "Delete".

2. Restart SMS Services

• If stopping distribution is not successful and the distribution stays in the list with a queued status, try restarting the SMS services:
  • Log into the SMS command line via ssh
  • Restart the SMS services with the command "set repos.sms-restart"

3. Contact Support

• If none of the above steps resolve the issue, it will be necessary to contact Trend Micro support for further assistance. Please provide the following information:
  • Collect the SMS diagnostics from the SMS client. 
  • Collect a Tech Support Report from the TPS device.