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Synchronization Flow

  1. Suspicious Objects Management (SOM) of Endpoint Security acts as the primary source of Suspicious Objects.
  2. Standard Endpoint Protection (TrendAI™ Apex Central) Server automatically retrieves the latest Suspicious Objects from SOM every 5 minutes.
  3. TrendAI™ Apex One Server tries to fetch updated Suspicious Objects from the registered Apex Central Server every 10 minutes.

    Module state

  4. Standard Endpoint Protection / Apex One Security Agent synchronizes with Apex One Server every 10 minutes (default polling interval) to obtain the latest Suspicious Objects.

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This hierarchical synchronization ensures timely and consistent distribution of Suspicious Objects across all Security Agent endpoints.

Recommendations

  • Ensure that all servers and agents are properly configured to perform scheduled synchronizations.
  • Regularly check synchronization logs to verify successful updates.
  • Maintain network stability to avoid synchronization failures.
  • If synchronization delays or failures occur, refer to the relevant product documentation or contact TrendAI Technical Support for assistance.
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