Resolving Intermittent SYSLOG Data Transmission Issues on TippingPoint SMS

Symptoms

Users may experience the following symptoms when SYSLOG data transmission is inconsistent:

• Data streams appear in bursts with significant delays in between.
• Timestamps for received data may be outdated, indicating synchronization issues.

Resolution Steps

To resolve intermittent SYSLOG data transmission issues, follow these steps:

Step 1: Verify Network Connectivity

1. Check Network Status:
   Ensure that the network connection between the TippingPoint SMS (Tipping Point SMS (Security Management System)) and the remote syslog server is stable.
2. Review Network Logs:
   Check for any interruptions or errors in network logs that might indicate connectivity issues.

Step 2: Reconfigure SYSLOG Settings (if necessary)

1. Recreate SYSLOG Configuration:
   If issues persist, consider deleting the existing SYSLOG configuration and recreating it from scratch. Refer to How do I add a SYSLOG server to the SMS (Tipping Point SMS (Security Management System))? for guidance.
2. Test After Reconfiguration:
   After reconfiguration, monitor the SYSLOG data transmission for improvements.

Conclusion

Following the above steps should help resolve the intermittent SYSLOG data transmission issues on the TippingPoint SMS (Tipping Point SMS (Security Management System)). If the problem persists, consider reaching out to Trend Micro support for further assistance.