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To integrate your Trend MDR cases with ServiceNow, follow these steps:

To create a ticket profile, navigate to Third-Party Integration > Trend Vision One for ServiceNow Ticketing System and Select “MDR case” as the case type
Then, navigate to XDR Threat Investigation > Managed Services > Cross-App Management and enable automatic creation of ServiceNow tickets when MDR cases are created, and select the MDR Case ticket profile to synchronize cases with ServiceNow

Keywords: Managed Detection and Response, MDR, ServiceNow Integration

ServiceNow Integration with Trend Micro™ Managed Detection and Response (MDR) Case Management

Applies to all products

Last updated: 2025/07/25

Solution ID: KA-0020378

Category:

Trend Micro™ Managed Detection and Response (MDR) customers can synchronize MDR case information with ServiceNow ITSM.

To integrate your Trend MDR cases with ServiceNow, follow these steps:

To create a ticket profile, navigate to Third-Party Integration > Trend Vision One for ServiceNow Ticketing System and Select “MDR case” as the case type
Then, navigate to XDR Threat Investigation > Managed Services > Cross-App Management and enable automatic creation of ServiceNow tickets when MDR cases are created, and select the MDR Case ticket profile to synchronize cases with ServiceNow

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