Method 1: Using the Customer Licensing Portal (CLP)

1. Open the Customer Licensing Portal.
2. Use your existing Primary User Account to log in.
3. Navigate to Products/Services section.
4. Locate your Worry-Free Business Security Services product.
5. Click on the Open console to access the product web console.

Method 2: Direct Access by Region

1. Access the Worry-Free Business Security Services web console directly using the region-specific URLs:
   • For North America and Other Regions: https://wfbs-svc-nabu.trendmicro.com/saml/login?svc_name=wfbs-svc&tenant_id=TM&svc_id=1#/dashboard
   • For Europe, Middle East, and Africa (EMEA): https://wfbs-svc-emea.trendmicro.com/saml/login?tenant_id=TM&roles=
2. Use your Primary User Account credentials to log in.
    

   • The Worry-Free Business Security Services Available Instances screen only displays instances within the same region.
   • Instances in other regions will not be shown unless accessing the corresponding regional URL.

Method 3: Through the Trend Vision One Console

1. Log in to Trend Vision One console using your Primary Account credentials.
2. Navigate to Administration. > License Information.
3. Select your Worry-Free Business Security Services product license.
4. Click Open Console to single sign-on to the Worry-Free Business Security Services web console.

• Primary User Account
  • Purpose: Manages product activation and access to all product web consoles
  • Access: Can access Trend Vision One console, Worry-Free Business Security Services web console, and Customer Licensing Portal
  • Limitation: Only one Primary User Account per Business Name
  • Single Sign-On: Enables seamless access between Trend Vision One and Worry-Free Business Security Services
• Worry-Free Business Security Services Local Account
  • Purpose: Limited access to Worry-Free Business Security Services web console only
  • Access URLs:
    • North America: https://wfbs-svc-nabu.trendmicro.com/
    • EMEA: https://wfbs-svc-emea.trendmicro.com/
  • Restrictions: Cannot access Trend Vision One console, CLP, or LMP
  • Limitation: Up to 50 Local User Accounts per Business Name across all instances

Forgot Username or Password

1. Navigate to the Worry-Free Business Security Services console login page.
2. Click Need help signing in?.
3. Enter your Account ID or registered email address.
   If you've forgotten your account name, select Recover your account name.
4. Complete the CAPTCHA verification.
5. Check your email for the password reset link.
6. Follow the link to set a new password.

Error Code: 80001203 (Internal Server Error)

• Symptoms/Error Message: "Trend Micro Worry-Free Business Security Services has encountered a problem. Please contact Trend Micro Technical Support quoting the following error code: 80001203"
• This occurs when:
  1. You log in to the Worry-Free Business Security Services portal and log out.
  2. Keep the browser open for two or more hours
  3. Attempt to log in using the same browser
• Resolution: Close the browser completely and log in again using a fresh browser session.

White Page After Login

• Symptoms/Error Message: The Console displays a white/blank page after successful login
• Resolution:
  • Clear browser cache and cookies.
  • Try accessing the console in Incognito/Private browsing mode.
  • Test with different browsers (Chrome, Firefox, Edge).
  • Disable browser extensions temporarily.
  • Check for JavaScript errors in browser developer tools.

General Login Issues

• Browser Issues:
  • Clear cache and cookies
  • Try different browsers
  • Disable browser extensions
  • Use Incognito/Private mode
• Network Issues:
  • Check internet connection
  • Verify firewall settings
  • Try accessing from a different network
• Account Issues:
  • Ensure that you are using the correct regional URL
  • Ensure your account type has appropriate access permissions
  • Check if your account has been migrated to the new system
• Time-Related Issues:
  • SAML cache expires after 2 hours for security
  • Close and reopen browser for fresh session
  • Avoid keeping login pages open for extended periods

If login issues persist after trying the above troubleshooting steps, contact Trend Micro Technical Support and provide:

• Activation Code or License information
• User account details
• Specific error messages
• Time and region when the issue occurred
• Screenshots including URLs
• Steps you've already attempted