Two-Factor Authentication (2FA) for Trend Micro Email Security enhances console login security by requiring both your standard username/password credentials and a 6-digit verification code from the Google Authenticator mobile app.

This security feature works across the Administrator Console, End User Console, and Customer Licensing Portal, with flexible implementation options that allow administrators to either make 2FA mandatory organization-wide or let individual users enable it voluntarily. The setup process involves a simple QR code scan to link your mobile device with your account, and comprehensive recovery options are available including email-based emergency access codes and administrative reset capabilities to ensure users can regain access if their mobile device is lost or unavailable.

To set-up your 2FA/MFA, refer to the full guide on setting-up two-factor authentication.

Resetting/Recovering the two-factor authentication

The 2FA reset/recovery process applies to the Trend Micro Email Security Administrator Console and End User Console.

1. Login your credentials to the Administrator Console or the End User Console.
2. Once the 2FA screen pops up, click Don't have your phone?

   

3. Click Send to receive the recovery code to your registered email address.

   

4. Input the recovery code and hit Sign In to login.

   

5. Once you're logged in, navigate to the upper right side of the page and click your account > Two-Factor Authentication.

   

6. Click the Reset button and follow the setup process.

   

If you encounter issues during the process, kindly contact Trend Micro Technical Support.