Views:

To resolve this, follow these steps:

  1. SSH to IMSVA and run SQL.

    Module state

  2. Find the entry whose cert_id is 2 and service_type is 1.

    Module state

  3. Update its cert_id to 1.

    Module state

  4. Update default_console(Trend) CA status.

    Module state

  5. Quit DB.

    Module state

  6. Restart MGR.

    Module state

  7. Restart the UI.

    Module state

Keywords: Trend Micro, IMSVA, default_console, default_mta, OpenSSL 3.3.1, Hot Fix 2263, expired certificate, UI access issue, Trend Micro InterScan, IMSVA SP1, certificate renewal, Trend Micro troubleshooting