Problem Description
Initially, Smart App Control runs in evaluation mode. If Windows considers the endpoint a good candidate for Smart App Control, then it will automatically be turned on.
When Smart App Control is turned on, it can potentially block the installation, upgrade, and uninstallation of Trend Micro Deep Security Agent. The following are the error messages of each issue:
- Installation failure
Error message: There is a problem with the Windows Installer package. A DLL required for install to complete could not be run. Contact your support personnel or package vendor.
- Upgrade failure
Error message: There is a problem with the Windows Installer package. A DLL required for install to complete could not be run. Contact your support personnel or package vendor.
Server error event: Unable to complete the operation due to the following error on the Agent/Appliance: Failed to download upgrade packages: check agent logs.
- Uninstallation failure
Error message: There is a problem with the Windows Installer package. A DLL required for install to complete could not be run. Contact your support personnel or package vendor.
Windows error event:
Product: Trend Micro Deep Security Agent -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action _CheckEyesRebootRequired, entry: CheckEyesRebootRequired, library: C:\Windows\Installer\MSI968A.tmp
Workaround
User will need to turn off Smart App Control to allow the installation of Trend Micro Deep Security Agent.
Please refer to Microsoft article for more details on how to turn off Smart App Control: What is Smart App Control?