Impact during maintenance period:
New customers: Unable to create new product instances during the maintenance period.
Existing customers: Unable to update/deploy endpoint policies or settings during the maintenance period.
- Downtime for each product instance is expected to be around 3 hours within the maintenance period.
- All endpoints with Security Agent installed are still protected during the maintenance period.
TrendAI Vision One Endpoint component updates follows the ring deployment approach from the batch 2 maintenance date and will be completed gradually as long as the endpoint is online.
Maintenance Period:
- Batch 1 Date: September 3, 2025
- Batch 2 Date: September 10, 2025
- Batch 3 Date: September 17, 2025
Time range for data center regions:
| Data Center Region | Start Time (GMT+0) | End Time (GMT+0) |
|---|---|---|
| Central US | 03:00 | 06:00 |
| Central Canada | 03:00 | 06:00 |
| West Europe | 01:00 | 04:00 |
| Central India | 23:00 (previous day) | 02:00 |
| Southeast Asia | 19:00 | 22:00 |
| Southeast Asia (Korea) | 09:00 | 12:00 |
| Australia East | 09:00 | 12:00 |
| Japan | 09:00 | 12:00 |
| United Arab Emirates | 0:00 | 03:00 |
For support assistance, please contact TrendAI™ Technical Support.