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Affected Connector Versions

Connectors that were upgraded to any of the following versions may experience this issue:

  • 2.34.0.2079
  • 2.35.0.2123
  • 2.37.0.2062
 
Versions not listed above are not affected.

Reproduction Steps

Below are steps to reproduce and verify the issue:

  1. Register a connector running a version earlier than 2.34.0.2079 (example: 2.34.1278).

    Check connector version

  2. Upgrade the connector to one of the versions mentioned above. The connector will initially show as "Registered".

    Registered status

  3. After rebooting, the connector's status changes to "Unregistered".

    Unregistered Status

Workaround

As a workaround, follow these steps:

  1. Re-register the connector by following the on-screen instructions in the Trend Vision One console. You can also use the register CLI command directly on the server.

    For more information, refer to this Online Help article: Private Access Connector CLI commands.

  2. Trend Vision One Portal will show two connectors with same information - one will show "Connected" and another one "Disconnected".
  3. The connector with the status "Disconnected" is the old connector information before the reboot. Delete this one.
Keywords: Trend Vision One, connector, unregistered status, February 2025 patch, version 2.35.2123, reboot issue, registration information, software update problem, connector upgrade, patch update issue
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