Views:

Symptoms of Permission Control Issues

  1. dsa-wrs-app.exe is not running while browser extension feature is enabled.
  2. The following events about C:\Windows\System32\cmd.exe are found in Event Viewer:
    • Software Restriction Policies: Event ID 866 in Application from Windows Logs
    • AppLocker Event Log: Event ID 8004 in AppLocker from Windows from Microsoft from Application and Services Logs

Issue Mitigation

Instead of running by cmd.exe, let Chrome/Edge run dsa-wrs-app.exe directly instead by adding registry to the following paths. If the path does not exist, you must create it before adding registry.

  • KeyPath: HKLM\SOFTWARE\Policies\Google\Chrome and HKLM\SOFTWARE\Policies\Microsoft\Edge
  • Value Type: REG_DWORD
  • Value Name: NativeHostsExecutablesLaunchDirectly
  • Value: 0x1
For additional information, please refer to Chrome Enterprise's NativeHostsExecutablesLaunchDirectly Policy and Microsoft Edge's NativeHostsExecutablesLaunchDirectly Policy.
Keywords: how to fix Trend Micro Toolbar permission issues, how to resolve Trend Micro Web Reputation problems, how to update registry for Trend Micro extension Secure Chrome/Edge with Trend Micro, troubleshooting Trend Micro Toolbar for Enterprise browser extension issues, how to improve browser security with Trend Micro toolbar for enterprise