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As an Administrator, you can configure the Help Desk link to show the email address where a user can send issues about the products. The email address appears when a user hovers on the Help Desk link on the SA console.
To configure the email address for the Help Desk link:
  1. Open Security Server console.
  2. Go to Preferences > Global Settings.
  3. Go to the Desktop/Server tab.
  4. Under Help Desk Notice section, type a message on the Additional Information field.
    Enter a message on the Additional Information field
    Click image to enlarge.
  5. Click Save to save the settings and deploy to clients.
    The message you entered will now appear when a user hovers on the Help Desk link.
    Message that appears when a user hovers on the Help Desk link
    Click image to enlarge.
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