This error happens because of a missing primary key in the TMCM/Apex Central database.
To resolve this issue, get the TMCM/Apex Central database and submit it to Trend Micro Technical Support for analysis:
- Stop the following services:
- Trend Micro Management Infrastructure
- Trend Micro Common CGI Trend Micro Common CGI is not available in TMCM 7.0 and Apex Central.
- Trend Micro Control Manager
- Trend Micro NTP
- Log on to the SQL server using Management Studio.
- Right-click db_ControlManager and click Properties > Data Files . This shows the location of the db_controlmanager.mdf database file.
- Right-click db_ControlManager and click Detach database.
- Copy the db_controlmanager.mdf file and send it to Trend Micro Technical Support.
- Re-attach the TMCM/Apex Central™ database again:
- Log on to the SQL server using Management Studio.
- Right-click Databases and click Attach. The Attach Databases dialog box opens.
- Locate the db_controlmanager.mdf database file and click Add. Sample location: .. \MSSQL\DATA\ db_controlmanager.mdf
