"Update unsuccessful. Try to update again…” error message appears when updating Smart Scan Pattern in Worry-Free Business Security (WFBS)

Product / Version includes:

Worry-Free Business Security Standard 9.0 , Worry-Free Business Security Advanced 8.0 , Worry-Free Business Security Standard All , Worry-Free Business Security Standard 8.0

Last updated: 2025/05/08

Solution ID: KA-0005215

Category: Troubleshoot , Update

Summary

Upon checking the log query, the following error message appears when you try to update Smart Scan Pattern in WFBS:

Update unsuccessful. Try to update again or contact your support provider if the issue persists [error: 223]

The following logs appear:

Diagnostic.log

2015/03/12 11:28:03 Central Daylight Time [03732] [ERROR] [Update_FRS.cpp           (1182)]           The source file is not exist (C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\wss\activeupdate\crcdiff_1512000500.1514201500).
	

2015/03/12 11:30:44 Central Daylight Time [03732] [ERROR] [Update_FRS.cpp           (1066)]           SPSC updatepattern failed. Result=225 
2015/03/12 11:47:44 Central Daylight Time [04296] [ERROR] [Update_FRS.cpp           (1182)]           The source file is not exist (C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\wss\activeupdate\crcdiff_1512000500.1514201500). 
2015/03/12 11:50:18 Central Daylight Time [04296] [ERROR] [Update_FRS.cpp           (1066)]           SPSC updatepattern failed. Result=225

diagnostic_spsc_updatepattern.log

2015/03/a12 11:50:18:172 Central Daylight Time [3296:1,872] ERROR [trendmicro::icrc::spsc::PtnKeeper::CheckAndCopy] List folder failed. Target folder:C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\wss\spsc\patterns\itbl, error code:3, error msg:The system cannot find the path specified [ptn_keeper.cpp:53] 
2015/03/12 11:50:18:172 Central Daylight Time [3296:1,872] ERROR [trendmicro::icrc::spsc::PtnStructMaintainerImpl::DoCopyAndStoreProcessedItem] Fail to check or copy tbl patterns, err:322 [ptn_struct_maintainer_impl.cpp:136] 
2015/03/12 11:50:18:172 Central Daylighta Time [3296:1,872] ERROR [trendmicro::icrc::spsc::PtnStructMaintainerImpl::CopyUpdateFilesTo] Execute rollback [ptn_struct_maintainer_impl.cpp:82] 
2015/03/12 11:50:18:172 Central Daylight Time [3296:1,872] INFO  [trendmicro::icrc::spsc::PtnStructMaintainerImpl::CopyUpdateFilesTo] Success rollback jobs [ptn_struct_maintainer_impl.cpp:94] 
2015/03/12 11:50:18:172 Central Daylight Time [3296:1,872] ERROR [UpdatePtnMaintain::PatternStructMaintain] maintain patterns folder fail [updatepattern_maintain_obj.cpp:247] 
2015/03/12 11:50:18:203 Central Daylight Time [3296:1,872] INFO  [UpdatePatternMain::Deinit] Updatepattern exit. return code = 225 [updatepattern_main_obj.cpp:112]

The issue occurs because the target folder where the pattern should be copied from does not exist. To solve the problem:

Go to C:\Program Files \TrendMicro\Security Server\PCCSRV\wss\spsc\ folder. The following folders should be present:
- crcz
- crczdiff
- crczdiff_cache
- itbl
- itbldiff
- tmp
Stop the Security Server Master Service:
1. Click Start > Run.
2. On the open field, type services.msc and then click OK.
3. Right-click Security Server Master Service and select Stop.
Go to C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\wss\spsc\patterns and replace the missing itbl folder:
1. Copy any of the existing folder inside C:\Program Files (x86)\Trend Micro\Security Server\PCCSRV\wss\spsc\patterns.
2. Delete the files inside the new folder created.
3. Rename the folder with the name of the missing folder.
Start the Security Server Master Service:
1. Click Start > Run.
2. On the open field, type services.msc and then click OK.
3. Right-click Security Server Master Service and select Start.
Log in to the console and perform a manual update.

Was this article helpful?

Featured

Automation Center

Education Portal

Online Help Center

Service Status

TrendConnect

"Update unsuccessful. Try to update again…” error message appears when updating Smart Scan Pattern in Worry-Free Business Security (WFBS)

"Update unsuccessful. Try to update again…” error message appears when updating Smart Scan Pattern in Worry-Free Business Security (WFBS)

Product / Version includes:

Summary