The installation error shows when Plug-in Manager registry entries, folders, or files remain after a previous failed installation attempt, or when the files become corrupted.
To resolve this issue, remove the Plug-in Manager remnants:
- Delete the following registry entries:
- HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\service\AoS
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5DB0ECA1-4C56-488B-9BF1-FB300D9E1F54}
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\1ACE0BD565C4B884B91FBF03D0E9F145\InstallProperties
- HKEY_CLASSES_ROOT\Installer\Features\1ACE0BD565C4B884B91FBF03D0E9F145
- HKEY_CLASSES_ROOT\Installer\Products\1ACE0BD565C4B884B91FBF03D0E9F145
- Delete the following folders:
- ..\PCCSRV\PLM
- ..\PCCSRV\Web\Service\PLM
- Delete the following files:
- ..\PCCSRV\AosSrvUninstaller.exe
- ..\PCCSRV\Pccnt\AOSHTML.zip
- ..\PCCSRV\Pccnt\Common\AosUImanager.exe
- ..\PCCSRV\Pccnt\Common\CNTAoSMgr.exe
- ..\PCCSRV\Pccnt\Common\CNTAoSUnInstaller.exe
- ..\PCCSRV\Web_OSCE\Web_console\HTML\Addon\aos_promotion.htm
- ..\PCCSRV\Web_OSCE\Web_console\HTML\Addon\aos_redirect.htm
- Run the Plug-in Manager installer.
- Restart the OSCE Master Service and the Plug-in Manager service via the Windows Services console (services.msc).
- Verify that the Plug-in Manager Service is installed.
- Check if the Plug-in Manager dashboard can be accessed without any errors.
If the Plug-in Manager Service is installed and the dashboard can be opened without errors, then the procedure is successful.
If the issue still persists, collect all CDT logs while reproducing the issue. Contact Trend Micro Technical Support to file a case.