Error "Unable to update components” when updating Portable Security 3

Product / Version includes:

Portable Security3.0

Last updated: 2024/05/16

Solution ID: KA-0011468

Category: Troubleshoot

Summary

Starting from Portable Security version 3.0.5030. Portable Security Scanning Tool and Management Program by default will use HTTPS protocol when updating components from Trend Micro ActiveUpdate Server.

The error message below indicates that the connection between Portable Security and Trend Micro ActiveUpdate Server is unavailable and a reason might be because the environment doesn’t support HTTPS:

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Bypass the use of HTTPS in Scanning Tool.
1. Click Settings.
  
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2. Change the Update Source to Other update source.
  
  ^{Click the image to enlarge.}
3. Enter either of the URLs depending on your region then click Save.
  Global Server: http://tmps3-p.activeupdate.trendmicro.com/activeupdate
  Japan Server: http://tmps3-p.activeupdate.trendmicro.co.jp/activeupdate/japan
4. Click Update Now in Status & Update to update component again.
Bypass the use of HTTPS in Management Program.
1. Click Settings > Management Program Settings.
  
  ^{Click the image to enlarge.}
2. In Update tab, change the Update Source to Other update source.
  
  ^{Click the image to enlarge.}
3. Enter either of the URLs depending on your region then click Save.
  Global Server: http://tmps3-p.activeupdate.trendmicro.com/activeupdate
  Japan Server: http://tmps3-p.activeupdate.trendmicro.co.jp/activeupdate/japan
4. Click Update Now in Overview tab to update component again.

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Error "Unable to update components” when updating Portable Security 3

Error "Unable to update components” when updating Portable Security 3

Product / Version includes:

Summary