Root Cause

The issue occurs due to a timing issue during package extraction of the setup files that had gone missing or were not generated.

Logs

Faulting application name: PostTmPatch.exe, version: 0.0.0.0, time stamp: 0x5d4ace56
Faulting module name: PostTmPatch.exe, version: 0.0.0.0, time stamp: 0x5d4ace56 Exception code: 0xc0000409 Fault offset: 0x00038762
Faulting process ID: 0x206c
Faulting application start time: 0x01d65b6dcf4dd349
Faulting application path: C:\Users\\AppData\Local\Temp\7ZipSfx.001\Bin\PostTmPatch.exe
Faulting module path: C:\Users\\AppData\Local\Temp\7ZipSfx.001\Bin\PostTmPatch.exe Report ID: 0d6f3119-c761-11ea-813e-0050569bea26
Faulting package full name:
Faulting package-relative application ID:

Action Plan

It is recommended to re-run the patch again and ensure that the Server OS does not have any pending restart action, to prevent such occurrence.

If the issue persists, please collect the Apex One installation setup logs under the <Apex One Server Installation Directory> and contact Trend Micro Technical Support for further assistance.