Follow the recommended upgrade steps to perform the Safe Lock Intelligent Manager and Safe Lock agent upgrades remotely:

1. Download and import 4 Digicert certificates that (legacy) OSs may not have:
   • [DigiCert Assured ID Root CA.cer]
     https://www.digicert.com/kb/digicert-root-certificates.htm
     DigiCert Assured ID Root CA (SHA256 Fingerprint: 3E:90:99:B5:01:5E:8F:48:6C:00:BC:EA:9D:11:1E:E7:21:FA:BA:35:5A:89:BC:F1:DF:69:56:1E:3D:C6:32:5C)
   • [DigiCert Global Root CA]
     https://www.digicert.com/kb/digicert-root-certificates.htm
     DigiCert Global Root CA (SHA256 Fingerprint: 43:48:A0:E9:44:4C:78:CB:26:5E:05:8D:5E:89:44:B4:D8:4F:96:62:BD:26:DB:25:7F:89:34:A4:43:C7:01:61)
   • [DigiCert Hight Assurance EV Root CA]
     https://www.digicert.com/kb/digicert-root-certificates.htm
     DigiCert High Assurance EV Root CA (SHA256 Fingerprint: 74:31:E5:F4:C3:C1:CE:46:90:77:4F:0B:61:E0:54:40:88:3B:A9:A0:1E:D0:0B:A6:AB:D7:80:6E:D3:B1:18:CF)
   • [DigiCert Trusted Root G4]
     https://www.digicert.com/kb/digicert-root-certificates.htm
     DigiCert Trusted Root G4 (SHA256 Fingerprint: 55:2F:7B:DC:F1:A7:AF:9E:6C:E6:72:01:7F:4F:12:AB:F7:72:40:C7:8E:76:1A:C2:03:D1:D9:D2:0A:C8:99:88)
2. Apply Safe Lock TXOne Edition 1.1 Critical Patch 2010 to upgrade Intelligent Manager.
   Before upgrading it is strongly recommended to back up the Intelligent Manager database.
3. Upgrade Safe Lock agents.
   1. Administrators can upgrade agents directly from the web console page by using Intelligent Manager to deploy an uploaded patch file to remote Safe Lock agents. Below is the procedure.
      1. Click Agents from the Intelligent Manager console. The Agent Management screen appears.
      2. Select one or more agents or groups.
      3. Click Send Command > Deploy Agent Patch.
      4. Select the patch file for deployment.
      5. Click Deploy.
      6. Wait for the upload process to complete. After Intelligent Manager verifies the validity of the file, it will deploy the patch file to the selected agents.
   2. Apply the Safe Lock TXOne Edition 1.1 Critical Patch 1042 to remote agents.
   3. Apply the Safe Lock TXOne Edition 1.1 Critical Patch 1060 to remote agents.