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  • What are the updates on Worry-Free suites components?

    Starting May 2, 2023, customers and partners who placed an order of Trend Micro Worry-Free with Co-Managed XDR: Service for Endpoint and Email and Trend Micro Worry-Free XDR, will automatically receive a license for Cloud App Security for Email – Add-On. Both new and renewal orders are included. This is purely a new feature offering without a price increase.

  • What is the reason for this change?

    Cloud App Security is Trend Micro’s highest-level cloud email protection solution. We want to make sure our Trend Micro™ Worry-Free XDR and Worry-Free with Co-Managed XDR customers, partners, and MSPs receive the best email protection.

  • What features are included in Cloud App Security for Email Add-On?

    The Inline Protection for Exchange Online feature routes email traffic to Cloud App Security for security scanning and protective actions before the emails reach their destinations, without requiring you to change MX records. This enables you to block threats before they can reach your users' mailbox and prevent data leakage before it actually takes place.

  • How can customers and channel partners get the Cloud App Security for Email – Add-On and start using the new features?

    The new Cloud App Security for Email – Add-On license key will automatically be included at renewal time. If license is needed before renewal, you may contact your Trend Micro Sales Representative.

  • How do Managed Service Providers (MSPs) get the Cloud App Security for Email – Add-On?

    The Cloud App Security for Email – Add-On license key has been automatically included in the service plan in your Licensing Management Platform (LMP) account starting May 2, 2023. You will first need to unlock the service plan (Worry-Free XDR and/or Worry-Free with Co-Managed XDR: Service for Endpoint and Email) and then update your subscription. (See instructions below.)

     
    If your subscription was not manually updated, it will automatically be updated with Cloud App Security for Email – Add-On included on the next renewal. If it is a monthly subscription, for example, you will get an update upon renewal next month.
     

    To unlock the service plan on your LMP, do the following:

    1. Dashboard will show an "Action Required!" warning message for the service plan(s) affected:

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    2. Go to the Service Plan list and select the service plan which you want to unlock.

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    3. Manually select the Data Center for the newly added product component, then click Approve to confirm the changes.

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      Service Plan is now unlocked successfully.

    To update customer subscription:

    1. After unlocking Worry-Free XDR service plan, go to Users & Licenses > Customers, select the Product/Service Filter and select each of the following Service Plans:
      • Worry-Free with Co-Managed XDR: Service for Endpoint and Email
      • Worry-Free XDR

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    2. After clicking on Company that has its Service Plan unlocked, the customer's subscription will be changed from "Locked" status to "Updates available".

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    3. Click the service plan link. The Customer License Change panel will popup. Click OK to update the customer subscription.

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    4. You will notice that there is a newly added component (Cloud App Security for Email – Add-On).

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