Root Cause
The investigation result between Trend Micro and Box has identified that the cause is related to Trend Micro Data Loss Prevention (DLP) module and recent changes on Box Drive 2.38 which would trigger a timeout at login.
Affected Trend Micro Endpoint Solutions
- Apex One
- Apex One as a Service / Trend Vision One™ Standard Endpoint Protection
- Worry-Free Business Security
- Worry-Free Business Security Services
Recommendation
Customers are requested to refer to this Box support article for next steps.