Views:

Objectives:

  • In order to allow users to customize target table in ServiceNow, in the ServiceNow Ticketing System Integration, ServiceNow table option will be unlocked in the default TrendAI Vision One Case Management profile.

    Original:

    Module state

    New:

    Module state

    This feature requires users to update TrendAI Vision One connector to version 2.2.0 or above (ServiceNow Store).

  • For customers who have allowed Case Management to send tickets to ServiceNow in Case Management app, and need the tickets in ServiceNow Incidents table, make profile changes by selecting Incidents in ServiceNow table in TrendAI Vision One Case Management profile after accessing Third Party Integration > TrendAI Vision One for ServiceNow Ticketing System.

    Module state

     

     

Deployment Schedule:

  • AU Site:
    • Start Date/Time: 2024-12-9 10:00:00
    • End Date/Time: 2024-12-9 14:00:00
    • Time Zone: GMT +8
  • US Site:
    • Start Date/Time: 2024-12-9 14:00:00
    • End Date/Time: 2024-12-9 18:00:00
    • Time Zone: GMT +8
  • EU Site:
    • Start Date/Time: 2024-12-10 10:00:00
    • End Date/Time: 2024-12-10 14:00:00
    • Time Zone: GMT +8
  • SG/IN Site:
    • Start Date/Time: 2024-12-10 14:00:00
    • End Date/Time: 2024-12-10 18:00:00
    • Time Zone: GMT +8
  • JP/MEA Site:
    • Start Date/Time: 2024-12-11 10:00:00
    • End Date/Time: 2024-12-11 14:00:00
    • Time Zone: GMT +8
Keywords: trendai vision one servicenow integration sync, synchronize vision one cases to servicenow incident, trend micro servicenow problem table sync, legacy trendai vision one connector update, servicenow ticketing system profile configuration, vision one workbench case synchronization, trend micro servicenow ticketing integration guide