Managed Detection and Response

The designated contact information list will serve as the basis for all MDR team communications, including the dissemination of alerts and report notifications, as well as the initiation of automated calls. Only individuals on this list will be authorized to open support cases for the MDR team through the Business Support Portal (BSP).This article will show you how to add Contacts to your Contact List for MDR

This article compares the two types of response actions available under the Response Approval Tab: Automatic Approval and Manual Approval.

This guide outlines how to protect your environment from cybersecurity threats, leveraging Trend Micro solutions and best practices.

MDR service enhances alert notifications by providing automated phone calls in addition to email alerts. Users can activate this feature by adding contacts in their Trend Vision One™ console and selecting the "Allow Calls" option.

This article lists informative guides and documentation to help you get started with Trend Micro Managed Services, including Trend Micro™ Managed Detection and Response (MDR).

The following article serves as a quick reference guide for submitting cases and contacting Trend Micro Managed Detection and Response for both standalone MDR and Trend Service One customers with MDR. 

Please find below the Trend Micro Managed XDR General Service and Specific Service Descriptions.The password for the Service Descriptions was provided with your Entitlement certificate in the Welcome Letter.If you are requesting access to these documents before purchase, please contact your Account Manager for the password.Updated as of February 2025.

This article answers the most common questions about Trend Vision One.Below are the topics discussed in this article:Product InformationData Collection and HandlingLicensingManaged Detection and ResponseProduct Integration

The following sections outline the features that collect data, the data transmitted, and the locations on the product console where you can disable the features.General MDR ServiceEndpointServerNetworkMessagingTo see where this data is processed, refer to our list of data centers and authorized data subprocessors and their locations.

This article will discuss how Cloud App Security and Deep Security can be best configured to maximize the MDR service. For non-MDR customers, refer to this article Compilation of Best Practices while using Trend Micro products for Business.