Supported Trend Micro Products/Versions
The following section lists all Trend Micro products/versions that are considered current and are fully supported by Trend Micro, along with milestone dates (End-of-Sale and End-of-Life) that have been formally announced.Please refer to Trend Micro’s latest End-of-Life Policy for more information on milestone definitions and standard timelines. You can also view the products/versions that have reached End-of-Life in the past 12 months here.
End-of-Life Trend Micro Products/Versions
The following section lists all Trend Micro products and versions that have reached End-of-Life (EOL) status (formerly End-of-Support or EOS) in the last twelve (12) months and are no longer actively supported by Trend Micro. If the product/version you are looking for is not listed below, it is either still supported or is an older version that has been End-of-Life for more than 12 months.Please refer to Trend Micro’s latest End-of-Life Policy for more information on milestone definitions and standard timelines.
Trend Micro Endpoint Compatibility Issues with Microsoft Update KB5052093
Trend Micro has received reports of compatibility issue between Trend Micro Endpoint solutions and Windows 11 Microsoft Update (KB5052093). Affected endpoints would show “Bad image” popup errors: Dism.exe - Bad ImageC:\WINDOWS\system32\tmumh\20019\AddOn\8.55.0.1333\TmUmEvt64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000428. Dism.exe - Bad ImageC:\WINDOWS\system32\tmumh\20019\TmMon\2.9.0.1205\tmmon64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000428.
Trend Micro™ Worry-Free™ Business Security 10.0 SP1 Patch 2514 is now available
Trend Micro Worry-Free Business Security 10.0 SP1 Patch 2514 has been released and is now available on Trend Micro Download Center.
Trend Micro™ Worry-Free™ Business Security (On-Premise) "Smart Protection Services - Service Unavailable"
Based on multiple reports, Trend Micro is currently investigating a compatibility issue between Worry-Free Business Security (On-Premise) Smart Protection Services and "Microsoft Windows 2025-01 Cumulative Update".Windows Server 2019, KB5050008: January 14, 2025—KB5050008 (OS Build 17763.6775)Windows Server 2016, KB5049993: January 14, 2025—KB5049993 (OS Build 14393.7699)Worry-Free Business Security (On-Premise) Smart Protection Services may show Service Unavailable under Web Console's Live Status. Updating Smart Scan Pattern via web console may show Unable to Update. Affected users are advised to apply Patch 2514 and rebuild the Smart Scan Protection Services Database to address this issue: ProductAffected Version(s)SolutionTrend Micro Worry-Free Business Security10 SP1 (On-premise)Patch 2514
How to troubleshoot failed installation or upgrade of Security Agents in Trend Micro™ Worry-Free™ Business Security
This article is a guide to troubleshoot upgrade issues or failed installation for Security Agents of Worry-Free Business Security.
Features of the new and improved Trend Micro Business Support Portal
Learn all about the major systems that you can use in the redesigned Trend Micro Business Support Portal.
Uninstalling the Mac Security Agent of Trend Micro™ Worry-Free™ Business Security
Get to know the steps when removing the Macintosh client in Worry-Free Business Security.
Manually installing the Worry-Free Business Security (WFBS) Agent using the Autopcc.exe tool
This article shows you how you can perform a manual installation of the WFBS Agent by running the autopcc.exe tool.
Trend Micro Endpoint Issue with Chrome Browser Version 133
Trend Micro has identified a compatibility issue between its endpoint solutions and the following versions of Chrome Browser 133:Chrome Browser 133 (beta) for both 32-bit and 64-bitChrome Browser 133 (official) for 32-bit
