Updating Cloud Edge Firmware via Remote Manager

- Updated:
- 20 Dec 2019
- Product/Version:
- Platform:
- N/A

Summary

Cloud Edge appliance requires special update permissions for specific firmware versions. You must configure the permission on each device before triggering Cloud Edge to update to the necessary firmware version.

Details

To configure:

Open the Remote Manager console.
Go to Customers > Cloud Edge Firmware > Configure Permissions.
Locate the firmware package you want to allow on selected Cloud Edge devices.
Click the Download link on the Device List column.
Open the Cloud Edge Device List using a CSV editor.
For each device that needs permission, change the value of the Package Status column to "1".
Save the file.
Go back to the Remote Manager console.
Find the Cloud Edge firmware package you downloaded earlier, and then click Upload on the Device List column.
Select the edited Cloud Edge device list and click Deploy.
Go to Customers and select the necessary customers.
Click Cloud Edge Firmware and click Update Now.

To verify, go to Remote Manager and select a customer included in the firmware update. It should show the latest version and "Updated" status.

Rating:

Category:

Configure

Solution Id:

000148591

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