Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Detection Exceptions are Not Carried Over When Upgrading from Deep Discovery Inspector (DDI) Version 5.1 to Version 5.5

    • Updated:
    • 7 Oct 2019
    • Product/Version:
    • Deep Discovery Inspector 5.1
    • Deep Discovery Inspector 5.5
    • Platform:
Summary

An issue has been found in Deep Discovery Inspector (DDI) version 5.5 where a detection exception list that is configured via the web console will not be carried over from the previous version 5.1 during upgrade.

Affected Version

This issue only occurs when upgrading DDI version 5.1 to version 5.5. Both English and Japanese versions are affected.

Details
Public

DDI 5.1 has redesigned a feature named Detection Exceptions, which would let users configure a list of exception criteria so detections that match any of the enabled criteria will not be recorded.

The issue occurs because the process of checking the new configuration was not fully covered within the version 5.5 upgrade package. As a result, DDI shows an empty Detection Exception list after migrating to DDI 5.5. It has been observed that the restore function on the DDI 5.5 web console will also fail to work even after importing the backup file from DDI 5.1.

Recommendation

The issue will be fixed in upcoming repack build for migration to DDI version 5.5. The original upgrade file download link will be temporally removed from the download center and another advisory will be sent out when the new upgrade package repack build is available.

For users who have already planned a date to migrate DDI from version 5.1 to version 5.5 and has downloaded the upgrade file, Trend Micro suggests that you must first manually export the detection exception list from DDI version 5.1 web console, and then import it back after upgrading to DDI version 5.5.

To export and import detection exception list, on the DDI web console, go to Administration > Monitoring /Scanning > Detection Exceptions.

Detection Exceptions

Should you have any questions or concerns, contact Technical Support directly or your assigned Customer Service Manager.

Premium
Internal
Rating:
Category:
SPEC
Solution Id:
000148938
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.