Summary
After installing or Upgrading to Apex One (Mac), the TMSMMainService.exe cannot be found on Services.msc.
The following can be seen in the TMSM_install.log file:
InstallShield 16:49:18: Invoking script function StartPLSService 1: Add TMSM main service using InstallUtil 1: Get InstallUtil path 1: Get InstallUtil path = C:\Windows\Microsoft.NET\Framework\v2.0.50727\InstallUtil.exe 1: Net Framework 2.0 is installed 1: Get InstallUtil path = C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe 1: Net Framework 4.0 is installed 1: Launch cmd: /LogToConsole=false "E:\Program Files (x86)\Trend Micro\OfficeScan\Addon\TMSM\TMSMMainService.exe" 1: Cannot add services. name = TMSMMainService InstallShield 16:49:29: Returning script function result InstallShield 16:49:29: CallScriptFunctionFromMsiCA() ends, result 0x0 MSI (s) (F8:C4) [16:49:29:277]: Doing action: StartAosMgrIfStop2 Action ended 16:49:29: StartTMSMService. Return value 1. MSI (s) (F8:48) [16:49:29:277]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI97EE.tmp, Entrypoint: f40 Action start 16:49:29: StartAosMgrIfStop2
It is possible that this issue happened because an error was encountered during the installation of TMSMMainService.exe.
Details
To fix the issue, perform the following steps:
- Open Command Prompt as administrator.
- Type the following command:
C:\Windows\Microsoft.NET\Framework\v0.30319\InstallUtil.exe /LogToConsole=true "C:\Program Files (x86)\Trend Micro\OfficeScan\Addon\TMSM\TMSMMainService.exe”Change the location of TMSMMainService.exe depending on the original location. - Verify that the TMSMMainService.exe will be added on the Services.msc.
- If the issue still persist, take a screenshot of the result on the Command Prompt, and get additional assistance from Trend Micro Technical Support.
