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Uninstalling Worry-Free Business Security Services (WFBS-SVC) Agents on macOS 10.15 Catalina

    • Updated:
    • 18 Nov 2019
    • Product/Version:
    • Worry-Free Business Security Services
    • Platform:
Summary

Customers may encounter compatibility issues with Security Agents running on unsupported macOS 10.15 Catalina.

Details
Public
This tool was designed to forcibly uninstall a WFBS-SVC Security Agent. Due to security considerations, contact Trend Micro Technical Support directly to obtain it.
  1. Enable the Remote Management on client side, the device should be scanned in Apple Remote Desktop.
    Enable the Remote Management

    Enable the Remote Management

    Enable the Remote Management
  2.  Add clients into the Apple Remote Desktop.
    1. From the Apple Remote Desktop server, look for the clients you want to uninstall the Security Agent and drag it to “All Computers.
      Uninstall the Security Agent
    2. Type in the User Name and Password of the target client. The client device will be marked in scanner and will appear in “All Computers” as well.
      Uninstall the Security Agent

      Uninstall the Security Agent
  3. Create task – Uninstall package in Remote Desktop
    1. Select the target clients and click “Install” icon
    2. Click “+” to select the WFBS-SVC_Agent_Uninstaller.pkg, then click “Open” button.
      Please contact Trend Micro Technical Support to get the pkg file.
      Uninstall the Security Agent
    3. Save the task and provide a valid name information, for example: “Uninstall Package”.
      User-added image
    4. Run “Uninstall Package” to uninstall security agent on target clients.
      Run Uninstall Package
    5. Make sure that the “Current Status” of target client is Available. “Task Status” shows Succeeded when the task in completed.
      Check Status
Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
000151352
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