Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Windows Server 2019 Login Script does not display in the Domain Tree of Apex One

    • Updated:
    • 25 Oct 2019
    • Product/Version:
    • Apex One 2019
    • Platform:
Summary

For Apex One servers running on Windows Server 2019, the Login Script may not display the domain information, as shown below.

Login Script Setup

Details
Public
  • Windows Server 2019

The issue happens because Login Script relies on Computer Browser Service, which requires the feature SMB 1.0/CIFS File Sharing Support.

The SMB 1.0/CIFS File Sharing Support feature has been turned off by default on Windows Server 2019. Although we can opt to simply turn on this feature, it is not recommended to do so since this is highly vulnerable.

  1. On your Domain Controller Server, go to C:\\Windows\\SYSVOL\\domain\\scripts\\.
  2. Create OFCSCAN.BAT using the following script contents:

    \\\\ApexOne_Server\\OFCSCAN\\AUTOPCC

    OfcScanbat

  3. Go to Server Manger > Tools > AD Users and Computers > Users.
  4. Select the User Account you want to set a logon script for.
  5. Right-click the User Account, then select Properties > Profile.
  6. On Logon Script: OFCSCAN.BAT, click Apply > Ok.

    Administrator Properties

    This should apply the Logon Script to install Apex One on the target User Account Logon.

  7. You can do a test login on the target User Account and verify if the Apex One installation is triggered.

    Preparing Setup

Install SMBv1 to enable Computer Browsing Services (Not Recommended):

  1. Go to Server Manager > Manage > Add Roles and Features Wizard.
  2. Under Features, tick "SMB 1.0/CIFS File Sharing Support" and continue with the installation.

    This may require restart.

  3. Check services.msc and look for 'Computer Browser' Service and run it.

    It is recommended to wait until this service properly runs.

  4. Check Login Script.

    It should now display the plus icon that enables you to view the domains under Microsoft Windows Network.

  5. Continue with the usage of Login Script.

You may check this article for reference: Installing OfficeScan or Apex One clients/agents using the Login Script Setup utility.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
000151754
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.