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"System.InvalidOperationException: Cannot load Counter Name data..." error message appears when manually installing TMSMMainService.exe of Apex One (Mac)

    • Updated:
    • 29 Oct 2019
    • Product/Version:
    • Apex One (Mac)
    • Platform:
Summary

When installing TMSMMainService manually, the error message “System.InvalidOperationException: Cannot load Counter Name data because an invalid index ‘’ was read from the registry” may be encountered.

This issue can happen when the server is having a Performance Counter Store Corruption issue.

Details
Public

To resolve this issue, perform the steps below:

  1. Open Command Prompt as admin.
  2. Type this command:
    LODCTR /r

    Command Prompt

  3. Try to install TMSMMainService manually once again. For instructions, refer to Missing TMSMMainService.exe after installing or upgrading to Apex One (Mac).
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
000152298
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