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Supported upgrade path to Apex One 2019

- Updated:
- 4 Mar 2021
- Product/Version:
- Apex One 2019
- Apex One as a Service
- Platform:
- N/A

Summary

This article lists the OfficeScan versions that can be upgraded to Apex One 2019.

Details

OfficeScan XG pre-SP1 communication is over HTTP, while OfficeScan XG SP1 and Apex One is over HTTPS. Verify if your environment's TLS configuration is uniform and current. For reference: Potential issues with HTTPS communication in OfficeScan XG Service Pack 1 and Apex One.

Once the server is upgraded via patch or Apex One, the connected agents will self-update to the same version unless configured otherwise. For reference: Controlling which agents will upgrade in OfficeScan/Apex One.

The patches and critical patches enclosed in dotted lines are optional.

OfficeScan 11.0 SP1 to Apex One GM

Please refer to this OfficeScan 11.0 to Apex One Upgrade - Handy Guide for more information.

Please contact Trend Micro Technical Support to get Hot Fix Build 6633.

OfficeScan XG to Apex One GM

Please refer to the following for more information:

Apex One GM to Apex One (Latest Version)

For a complete list of installation and upgrade requirements, refer to the Apex One 2019 product documentation.

Rating:

Category:

Upgrade

Solution Id:

000152876

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