Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Supported upgrade path to Apex One 2019

- Updated:
- 16 Mar 2020
- Product/Version:
- Apex One 2019
- Platform:
- N/A

Summary

This article lists the OfficeScan versions that can be upgraded to Apex One 2019.

Details

OfficeScan XG pre-SP1 communication is over HTTP, while OfficeScan XG SP1 and Apex One is over HTTPS. Verify if your environment's TLS configuration is uniform and current. For reference: Potential issues with HTTPS communication in OfficeScan XG Service Pack 1 and Apex One.

Once the server is upgraded via patch or Apex One, the connected agents will self-update to the same version unless configured otherwise. For reference: Controlling which agents will upgrade in OfficeScan/Apex One.

The patches and critical patches enclosed in dotted lines are optional.

OfficeScan 11.0 SP1 to Apex One GM

Please contact Trend Micro Technical Support to get Hot Fix Build 6633.

OfficeScan XG to Apex One GM

Apex One GM to Apex One (Latest Version)

For a complete list of installation and upgrade requirements, refer to the Apex One 2019 product documentation.

Rating:

Category:

Upgrade

Solution Id:

000152876

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.