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Removal of Trend Micro Deep Security Agent 12.0 Update 3 for Windows (build:12.0.0-682)

    • Updated:
    • 13 Nov 2019
    • Product/Version:
    • Deep Security 12.0
    • Platform:
    • Windows
Summary

An issue has been found in Trend Micro Deep Security Agent (DSA) 12.0 Update 3 (Build: 12.0.0-682) where the Deep Security Agent Anti-Malware Service may become disabled. In addition, high CPU usage may be also observed due to a number of diagnostic files being generated when the service is disabled.

 
Only Windows agents with the Anti-Malware Real-Time Scan feature enabled are affected.
Details
Public
2019/11/06Deep Security 12.0 Update 3 was released in the Trend Micro Software Download Center
2019/11/12Deep Security Agent 12.0 Update 3 was removed from the Deep Security Manager’s console

Trend Micro recommends that customers who have already installed Deep Security Agent Version 12.0 Update 3 on Windows and enabled the Anti-Malware Real-Time feature uninstall this version of the agent and replace it with an earlier DSA version.

The root cause has been identified and the issue will be addressed in the next update release.

Information on how to uninstall and manually reinstall the Deep Security Agent can be found in the following Deep Security Help Center articles below:

If you have any questions or concerns, please contact Trend Micro Technical Support or your authorized Trend Micro technical support representative.

Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
000154143
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