Unable to log on to Safe Lock Intelligent Manager (SLIM) console after database problems

- Updated:
- 20 Dec 2019
- Product/Version:
- Safe Lock 2.0
- Platform:

Summary

After recovering from an SQL database issue you are not able to log on to the SLIM web interface. The following message appears:

Unable to log on. There is an error (-1). Report this error to Trend Micro Technical Support for assistance.

Details

To resolve this issue, update SLIM to version 2.0.0.6048 or above.

If the problem persists, follow the KB article on collecting debug logs and contact Trend Micro Support. If possible, also obtain a copy of the database using SSMS.

Rating:

Category:

Troubleshoot

Solution Id:

000160872

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