Japanese characters are displayed incorrectly in Deep Security Manager dashboards and reports

- Updated:
- 7 Jan 2020
- Product/Version:
- Deep Security 10.0
- Deep Security 11.0
- Deep Security 12.0
- Platform:
- N/A

Summary

In Deep Security Manager (DSM) for Linux, Japanese characters are not showing properly in dashboards and reports in PDF format. Below are some sample screenshots:

Dashboard
Report

Details

Root Cause

The issue occurs because the required Japanese font is not installed and configured on the operating system of the server where Deep Security Manager is currently installed.

Solution

Install the following font package and font configuration package on the OS and restart the Deep Security Manager service.

Red Hat Enterprise Linux 6.x and 7.x

yum install vlgothic-fonts
yum install fontconfig
fc-cache -fv
service dsm_s restart

Red Hat Enterprise Linux 5.x

yum install fonts-japanese
service dsm_s restart

Rating:

Category:

Troubleshoot

Solution Id:

000233686

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