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Trend Micro Remote Manager Systems Upgrade for March 2020

    • Updated:
    • 5 Aug 2020
    • Product/Version:
    • Remote Manager All
    • Worry-Free Business Security Services All
    • Platform:
Summary

Trend Micro will be performing a scheduled maintenance on Trend Micro Remote Manager (TMRM) during the following time period:

Maintenance Schedule

Regions: United States, Latin America Regions, Japan, APEC, Others

Date and Time (GMT+8)Los AngelesBerlinTokyo
2020/07/03, 13:00Fri 21:00Sat 06:00Sat 14:00

Regions: Europe, Middle East, Africa

Date and Time (GMT+8)Los AngelesBerlinTokyo
2020/07/03, 10:00Fri 18:00Sat 03:00Sat 11:00

Maintenance Type: Systems Upgrade

Details
Public

Impact on Service

  • There will be three (3) hours of downtime during the maintenance period and customers/partners will encounter the following:
    • Unable to log in to the Trend Micro Remote Manager (TMRM) console and the maintenance page will be displayed
    • Users who are already logged in to the console will be logged out when they hit refresh or click on any tabs from the console, and will be redirected to the maintenance page
  • Scheduling tasks such as reporting & notification will still be available during the maintenance period
 
Other services such as the Customer Licensing Portal (CLP), Licensing Management Platform (LMP), and Worry-Free Business Security Services (WFBS-SVC) will not be affected during this maintenance period.

We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact on you during this process.

If you have any questions or concerns, please contact Trend Micro Technical Support directly or your assigned Customer Service Manager.

Premium
Internal
Partner
Rating:
Category:
Update
Solution Id:
000244610
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