Summary
Trend Micro will be performing a scheduled maintenance on Trend Micro Remote Manager (TMRM) during the following time period:
Maintenance Schedule
Regions: United States, Latin America Regions, Japan, APEC, Others
| Date and Time (GMT+8) | Los Angeles | Berlin | Tokyo |
|---|---|---|---|
| 2020/07/03, 13:00 | Fri 21:00 | Sat 06:00 | Sat 14:00 |
Regions: Europe, Middle East, Africa
| Date and Time (GMT+8) | Los Angeles | Berlin | Tokyo |
|---|---|---|---|
| 2020/07/03, 10:00 | Fri 18:00 | Sat 03:00 | Sat 11:00 |
Maintenance Type: Systems Upgrade
Details
Impact on Service
- There will be three (3) hours of downtime during the maintenance period and customers/partners will encounter the following:
- Unable to log in to the Trend Micro Remote Manager (TMRM) console and the maintenance page will be displayed
- Users who are already logged in to the console will be logged out when they hit refresh or click on any tabs from the console, and will be redirected to the maintenance page
- Scheduling tasks such as reporting & notification will still be available during the maintenance period
Other services such as the Customer Licensing Portal (CLP), Licensing Management Platform (LMP), and Worry-Free Business Security Services (WFBS-SVC) will not be affected during this maintenance period.
We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact on you during this process.
If you have any questions or concerns, please contact Trend Micro Technical Support directly or your assigned Customer Service Manager.
