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How to reset device in Portable Security 3.0

    • Updated:
    • 29 Jun 2020
    • Product/Version:
    • Portable Security 3.0
    • Platform:
Summary

You can use the Portable Security Diagnostic Toolkit to reset your device to either program or factory settings. If you want to change the current Scanning Tool mode, the device must be reset. As an example, if the Scanning Tool is currently a standalone tool, you need to reset the device to be able to change the mode and register to the Management Program.

There are two reset modes:

  • Program Reset: Select this option if the Scanning Tool is not working because some component may be damaged. This mode keeps the activation code and status.
  • Factory Reset: Select this option to reset to factory status.
 
  • You can only reset one device at a time.
  • The Trend Micro Portable Security Diagnostic Toolkit does not support resetting any previous versions of Trend Micro Portable Security Scanning Tools.
Details
Public

Resetting the Program

  1. Plug in the Portable Security 3 Scanning Tool to the endpoint.
  2. Copy the SupportTool folder from the USB device into your local drive.
  3. Double-click the TMPSSuprt.exe file ( ).
  4. Go to More Tools tab.
  5. Click 1. Reset Device.
  6. Select Default Program Settings and click Next.
  7. Confirm the reset.
     
    Do not unplug the Scanning Tool until the reset process has completed and a pop-up appears stating “You have successfully reset the device”.
  8. Unplug and then plug-in the device again to verify that the Scanning Tool has been reset.

Resetting the Device

  1. Plug the Trend Micro Portable Security 3 Scanning Tool into the endpoint.
  2. From the TMPS3 SYS drive, copy the SupportTool folder from the USB device onto your local drive.
  3. In the appropriate Win32 or x64 folder, double-click the TMPSSuprt.exe file.
  4. Go to More Tools tab.
  5. Click Reset Device.
  6. Select Default Factory Settings and click Next.
  7. Copy the Activation Code, and select Finished saving the Activation Code option.
  8. Click Yes.
     
    Do not unplug the Scanning Tool until the reset process has completed and a screen appears stating that the reset was successful.
  9. Remove and reinsert the device, then execute Launcher.exe to verify that the Scanning Tool has been reset. The Scanning Tool Mode screen appears after successfully resetting the Scanning Tool.
Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
000245561
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