Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Customizable approved/blocked list and sensitive settings of ERS in Deep Discovery Email Inspector (DDEI)

- Updated:
- Product/Version:
- Deep Discovery Email Inspector
- Platform:
- N/A

Summary

DDEI customers may apply for an account via ERS portal by using their own AC code of the DDEI gateway license.

Details

The following shows the settings that may be customized on the ERS portal:

Approved list
Blocked list

After the customer has logged in into the portal and has added the countries/regions to the approved/blocked list, and enabled the ERS on DDEI, DDEI will approve/block SMTP connections whose IP addresses belong to the customized countries/regions.
Detection sensitive settings (Reputation Settings)

Rating:

Category:

Configure

Solution Id:

000245569

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.