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Unable to proceed with the installation on iOS 13 in Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • Product/Version:
    • Worry-Free Business Security Services All
    • Platform:
    • N/A
Summary

When trying to install the agent on iOS 13 but downloads a package (zip) file instead of prompting to Authentication Code.

It happens when the Request Desktop Site is enabled.

Request Desktop Site

Details
Public

To resolve the issue do either of the following:

Method 1

  1. Launch Safari on your iPhone or iPad.
  2. Open up the link from the received email.

    email link

  3. Once the mobile site loads up, tap on the ‘aA’ button on the left side of the URL address bar.

    tap button

  4. Tap on Request Desktop Website.

    Request Desktop Website

  5. Once done, reload the website.

Method 2

To disable completely the "Request Desktop Website", follow the steps below:

  1. Launch Safari on your iPhone or iPad.
  2. Open up the link from the received email.
  3. Once the mobile site loads up, tap on the ‘aA’ button on the left side of the URL address bar.
  4. Tap on Website Settings.
  5. Toggle OFF the request desktop website to view the mobile version of the website.
  6. Reload the website.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
000246134
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