Trend Micro Apex One™ as a Service will perform regular monthly maintenance to apply the latest updates.
Impact during maintenance period
- New customers: Unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period.
- Existing customers: Unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period.
- The downtime for each provision is expected to be around three (3) hours within the maintenance period.
- All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.
Maintenance Period
Batch 1 03/18/2020
Region | Start Date/Time | End Date/Time |
---|---|---|
Central US Datacenter | 2020-03-18 03:00:00 (GMT+0) | 2020-03-18 11:00:00 (GMT+0) |
West Europe Datacenter | 2020-03-18 01:00:00 (GMT+0) | 2020-03-18 06:00:00 (GMT+0) |
Southeast Asia Datacenter | 2020-03-18 06:00:00 (GMT+0) | 2020-03-18 11:00:00 (GMT+0) |
Australia East Datacenter | 2020-03-18 09:00:00 (GMT+0) | 2020-03-18 12:00:00 (GMT+0) |
Batch 2 03/25/2020
Region | Start Date/Time | End Date/Time |
---|---|---|
Central US Datacenter | 2020-03-25 03:00:00 (GMT+0) | 2020-03-25 15:00:00 (GMT+0) (4-hour extension) |
West Europe Datacenter | 2020-03-25 01:00:00 (GMT+0) | 2020-03-25 09:00:00(GMT+0) (3-hour extension) |
Southeast Asia Datacenter | 2020-03-25 06:00:00 (GMT+0) | 2020-03-25 14:00:00 (GMT+0) (3-hour extension) |
Australia East Datacenter | 2020-03-25 09:00:00 (GMT+0) | 2020-03-25 15:00:00 (GMT+0) (3-hour extension) |
Maintenance notable changes
-
Apex One Security Agent Pre-assessment Installer (Pre-release)
- Use the pre-assessment installer to automatically verify endpoint resources, install the Security Agent, or reattempt installation on previously incompatible endpoints.
-
New Policy Layout (Pre-release)
- Enable the newly enhanced Policy Management screen layout to streamline the configuration of Apex One policy settings.
-
Log Retention Changes
- Simplify log maintenance user interface and fix log retention age to 90 days.
Please refer to this article for monthly maintenance schedule and release notes. For support assistance, please contact Trend Micro Technical Support.