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Trend Micro Apex One™ as a Service Monthly Scheduled Maintenance - Extended (Mar 2020)

    • Updated:
    • 25 Mar 2020
    • Product/Version:
    • Apex One as a Service
    • Platform:
    • N/A
Summary

Trend Micro Apex One™ as a Service will perform regular monthly maintenance to apply the latest updates.

 
Due to unexpected delays in upgrade process, Trend Micro Apex One™ as a Service March maintenance schedule will have few hours extension.
Details
Public

Impact during maintenance period

  • New customers: Unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period.
  • Existing customers: Unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period.
    • The downtime for each provision is expected to be around three (3) hours within the maintenance period.
    • All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.

Maintenance Period

Batch 1 03/18/2020

RegionStart Date/TimeEnd Date/Time
Central US Datacenter2020-03-18 03:00:00 (GMT+0)2020-03-18 11:00:00 (GMT+0)
West Europe Datacenter2020-03-18 01:00:00 (GMT+0)2020-03-18 06:00:00 (GMT+0)
Southeast Asia Datacenter2020-03-18 06:00:00 (GMT+0)2020-03-18 11:00:00 (GMT+0)
Australia East Datacenter2020-03-18 09:00:00 (GMT+0)2020-03-18 12:00:00 (GMT+0)

Batch 2 03/25/2020

RegionStart Date/TimeEnd Date/Time
Central US Datacenter2020-03-25 03:00:00 (GMT+0)2020-03-25 15:00:00 (GMT+0)
(4-hour extension)
West Europe Datacenter2020-03-25 01:00:00 (GMT+0)2020-03-25 09:00:00(GMT+0)
(3-hour extension)
Southeast Asia Datacenter2020-03-25 06:00:00 (GMT+0)2020-03-25 14:00:00 (GMT+0)
(3-hour extension)
Australia East Datacenter2020-03-25 09:00:00 (GMT+0)2020-03-25 15:00:00 (GMT+0)
(3-hour extension)

Maintenance notable changes

  1. Apex One Security Agent Pre-assessment Installer (Pre-release)

    • Use the pre-assessment installer to automatically verify endpoint resources, install the Security Agent, or reattempt installation on previously incompatible endpoints.
  2. New Policy Layout (Pre-release)

    • Enable the newly enhanced Policy Management screen layout to streamline the configuration of Apex One policy settings.
  3. Log Retention Changes

    • Simplify log maintenance user interface and fix log retention age to 90 days.
 
“Pre-release” features are not considered an official release. Please review the Pre-release Disclaimer before using the feature.
 

Please refer to this article for monthly maintenance schedule and release notes. For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
000246933
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