Summary
Trend Micro Apex One™ as a Service will perform regular monthly maintenance to apply the latest updates.
Due to unexpected delays in upgrade process, Trend Micro Apex One™ as a Service March maintenance schedule will have few hours extension.
Details
Impact during maintenance period
- New customers: Unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period.
- Existing customers: Unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period.
- The downtime for each provision is expected to be around three (3) hours within the maintenance period.
- All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.
Maintenance Period
Batch 1 03/18/2020
| Region | Start Date/Time | End Date/Time |
|---|---|---|
| Central US Datacenter | 2020-03-18 03:00:00 (GMT+0) | 2020-03-18 11:00:00 (GMT+0) |
| West Europe Datacenter | 2020-03-18 01:00:00 (GMT+0) | 2020-03-18 06:00:00 (GMT+0) |
| Southeast Asia Datacenter | 2020-03-18 06:00:00 (GMT+0) | 2020-03-18 11:00:00 (GMT+0) |
| Australia East Datacenter | 2020-03-18 09:00:00 (GMT+0) | 2020-03-18 12:00:00 (GMT+0) |
Batch 2 03/25/2020
| Region | Start Date/Time | End Date/Time |
|---|---|---|
| Central US Datacenter | 2020-03-25 03:00:00 (GMT+0) | 2020-03-25 15:00:00 (GMT+0) (4-hour extension) |
| West Europe Datacenter | 2020-03-25 01:00:00 (GMT+0) | 2020-03-25 09:00:00(GMT+0) (3-hour extension) |
| Southeast Asia Datacenter | 2020-03-25 06:00:00 (GMT+0) | 2020-03-25 14:00:00 (GMT+0) (3-hour extension) |
| Australia East Datacenter | 2020-03-25 09:00:00 (GMT+0) | 2020-03-25 15:00:00 (GMT+0) (3-hour extension) |
Maintenance notable changes
-
Apex One Security Agent Pre-assessment Installer (Pre-release)
- Use the pre-assessment installer to automatically verify endpoint resources, install the Security Agent, or reattempt installation on previously incompatible endpoints.
-
New Policy Layout (Pre-release)
- Enable the newly enhanced Policy Management screen layout to streamline the configuration of Apex One policy settings.
-
Log Retention Changes
- Simplify log maintenance user interface and fix log retention age to 90 days.
“Pre-release” features are not considered an official release. Please review the Pre-release Disclaimer before using the feature.
Please refer to this article for monthly maintenance schedule and release notes. For support assistance, please contact Trend Micro Technical Support.
