This article clarifies the VDI support conditions for Apex One as a Service.
Apex One as a Service does not have a VDI plug-in like its on-premise version, since it requires a direct connection to VDI host servers and it’s not applicable in most environments.
However, Apex One as a Service can support VDI clients that meet the following conditions:
- Using a supported client OS
This information can be found in the system requirement.
- Program Update is disabled
Customers should regularly update VDI golden images to update Apex One as a Service agent programs.
- Pattern update can be enabled as usual.
- This is to reduce high disk I/O during a program update being deployed to VDI agents.
- Scheduled Scan is disabled
As Scheduled Scan triggers lots of disk I/O at the same time, Trend Micro suggests disabling Scheduled Scan on VDI agents