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Disabling TCP/IP protocol on SQL Server causes "System error. Error ID: 5" when activating Apex One Vulnerability Protection Service from Apex Central

    • Updated:
    • 23 Jun 2020
    • Product/Version:
    • Apex Central 2019
    • Apex One 2019
    • Platform:
Summary

When deploying policy-enabled Apex One Vulnerability Protection, it shows the following error:

"System error. Error ID: 5"

Root Cause Analysis

Customers may not be aware that they have a problem with activating Apex One Vulnerability Protection service. When deploying license from Apex Central to Apex One Server, it shows that it is unable to deploy the Activation Code to specified products.

Under details, an Unknown Error is shown under Vulnerability Protection Service.

The Apex One Server Vulnerability Protection debug log "ivp_server0.log", which is located at ..\Program Files..\Trend Micro\Apex One\iServiceSrv\iVP\.. by default, shows the following:

SEVERE: Failed to start iVP server.
com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host localhost, port 1433 has failed. Error: "Connection refused: connect. Verify the connection properties. Make sure that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port. Make sure that TCP connections to the port are not blocked by a firewall.".
Details
Public

Refer to the following recommended actions:

  • Check SQL Server Configuration Manager > SQL Server Network Configuration.
  • Ensure the TCP/IP protocol is enabled. When it is disabled, Apex One Vulnerability Protection will not be activated.

Please note that Apex One Application Control and Endpoint Sensor services are not affected by this setting.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000250009
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