When deploying policy-enabled Apex One Vulnerability Protection, it shows the following error:
"System error. Error ID: 5"
Based on Apex One Server Vulnerability Protection debug log (ivp_server0.log), the connection is reset when communicating with the Apex One server:
May 22, 2019 11:45:05 AM com.trendmicro.ivp.core.Core setupOSCEIntegration SEVERE: Failed to register OSCE. May 22, 2019 11:45:05 AM com.trendmicro.ivp.core.Core main SEVERE: Failed to start iVP server. java.net.SocketException: Connection reset
Root Cause Analysis
Apex One Vulnerability Protection only supports TLS 1.0. When TLS 1.0 is disabled on the server, it causes a communication issue between Vulnerability Protection and the Apex One server.
Refer to the following recommended actions:
- Ensure TLS 1.0 is enabled on the server. Make sure both keys have an Enabled DWORD value of 1. If the keys don't exist, create them. Reboot the computer after making change.
- This issue is fixed in Apex One Hot Fix Build 1141. Apply the latest Apex One critical patch / hot fix to address this issue.
Please note that TLS 1.0 could be disabled via GPO in corporate environment due to security consideration.