Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Disabling TLS 1.0 on Apex One server causes "System error. Error ID: 5" when activating Apex One Vulnerability Protection Service from Apex Central

    • Updated:
    • 23 Jun 2020
    • Product/Version:
    • Apex Central 2019
    • Apex One 2019
    • Platform:
Summary

When deploying policy-enabled Apex One Vulnerability Protection, it shows the following error:

"System error. Error ID: 5"

Based on Apex One Server Vulnerability Protection debug log (ivp_server0.log), the connection is reset when communicating with the Apex One server:

May 22, 2019 11:45:05 AM com.trendmicro.ivp.core.Core setupOSCEIntegration
SEVERE: Failed to register OSCE.
May 22, 2019 11:45:05 AM com.trendmicro.ivp.core.Core main
SEVERE: Failed to start iVP server.
java.net.SocketException: Connection reset

Root Cause Analysis

Apex One Vulnerability Protection only supports TLS 1.0. When TLS 1.0 is disabled on the server, it causes a communication issue between Vulnerability Protection and the Apex One server.

Details
Public

Refer to the following recommended actions:

  • Ensure TLS 1.0 is enabled on the server. Make sure both keys have an Enabled DWORD value of 1. If the keys don't exist, create them. Reboot the computer after making change.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Server

  • This issue is fixed in Apex One Hot Fix Build 1141. Apply the latest Apex One critical patch / hot fix to address this issue.

Please note that TLS 1.0 could be disabled via GPO in corporate environment due to security consideration.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000250010
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.